Review of GoEuro Adventures – Scotland Tour
My wife, Lorri, and I recently participated in GoEuro Adventures' Scotland tour. Unfortunately, this was one of the most disappointing travel experiences we have had.
Before the trip, my wife suffered a torn medial meniscus in her left knee. Walking was painful for her, particularly after long days on her feet. We informed the tour staff of her condition and hoped that reasonable consideration would be given throughout the trip.
On our second day in Edinburgh, transportation to Edinburgh Castle was delayed, although we were eventually able to enjoy the castle, the Crown Jewels, and the Royal Residence on our own.
The experience began to deteriorate after arriving at the rental home near Inverness following the Highland Games. Dinner that evening consisted of takeout Indian food. While there is nothing wrong with Indian cuisine, we had expected meals that reflected the local Scottish culture and found this to be a missed opportunity.
One incident particularly concerned me. We were assigned a private bedroom with a key. The following morning, while my wife was finishing her shower and I was in our room, one of the owners, Jeff Tumarkin, entered our room without knocking. Although the visit may not have been intentional, entering an occupied bedroom without knocking was unexpected and, in my opinion, inappropriate. Privacy should be respected during a guided tour.
As the trip continued, my wife's knee became increasingly painful due to the amount of walking required. After an especially difficult night, we overslept one morning. We had understood that we needed to be ready at 9:00 a.m., but when I went downstairs, our tour guide, Joe McCall, insisted that we leave immediately. I told him that the group should go on without us. Despite that, he later came to our hotel room to encourage us to leave. Given my wife's medical condition, I felt this situation could have been handled with greater understanding and professionalism.
The final evening in Glasgow highlighted what I believed to be poor planning. Our group was scheduled to have dinner at Kitty O'Shea's. My wife and I arrived early, only to receive a text advising that the group's arrival would be delayed by approximately 30 minutes. After the group arrived, we learned that Kitty O'Shea's did not serve food. We were then taken to Malone's, where we discovered that it also did not serve food. Ultimately, we found another nearby restaurant.
Because of these last-minute changes, my wife had to travel farther than expected despite her knee injury. This was frustrating because better advance planning could likely have avoided the situation.
Another disappointment involved seating arrangements during transportation. Throughout our travels with other tour companies and cruise operators, my wife and I have consistently been seated together whenever possible. On this tour, seating assignments often appeared random, and we were not consistently seated together. While this may seem like a minor issue, it contributed to the overall feeling that the tour lacked organization.
To be fair, there were many highlights unrelated to the tour management. Scotland is a beautiful country, and we greatly enjoyed meeting the Scottish people. Our bus driver, Garry Masterson, was professional, friendly, and helped make the transportation portions of the trip enjoyable.
Overall, I felt the tour suffered from inconsistent planning, poor communication, and a lack of attention to guest experience. While we enjoyed Scotland itself, the management of the tour did not meet the standards we have experienced with other guided travel companies.
Based on our experience, I would not choose to travel with GoEuro Adventures again.
Ray Clarke